Petersfield, Hampshire

£25,000 per annum

01/12/2020 23:59:00

Job Description

We are looking for a 2nd Line IT Support Technician in our growing, transformational charity.

Key responsibilities:

  • Provide 2nd line technical IT support to staff
  • Lead technical resource for diagnosing and resolving technical issues
  • Undertake small- to medium-sized IT projects as instructed by the IT Support manager
  • Provide network and server support
  • Provide proactive support through regular reviews of tickets and targeted comms/system improvements
  • Support and maintain Microsoft Servers/Desktops and Office 365 solutions such as SharePoint Online
  • Administrate IT Systems e.g. Internet, Email, Telecoms, Microsoft Office, antivirus/spam software and web filtering
  • Configure and maintain Mobile device management systems for tablets and mobile devices
  • Implement standardised equipment builds including a quality checking process

Are you a 2nd Line Service Support Analyst - Service Desk Analyst – 2nd Line Desktop Support – 2nd Line IT Technician who has the following experience:

  • Experience of being an escalation point for IT support technicians
  • Experience of supporting a range of hardware and operating systems
  • Experience of supporting client/server based applications (e.g. Sage)
  • Minimum 2 years of IT support in a relevant environment
  • Confident user of Microsoft desktop applications
  • Ideally you will have working knowledge of network systems, their installation and maintenance

FitzRoy is a national charity that supports people with learning disabilities to develop life skills & achieve their potential. If you are customer-focussed with the ability to research an IT problem and implement solutions, we can offer a stable, permanent role on a full-time basis at our central offices in Petersfield, Hampshire. Join us and be a part of our ambitious digital transformation strategy!

What we can offer in return:

  • £25,000
  • Secure, permanent role
  • Friendly, flexible environment
  • 25 days holiday (+ bank holidays) rising with service
  • Pension

No agencies please


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