Improving communication between the people we support and staff.
FitzRoy believe that the best people to help us improve our services are those who use them. Our goal is to give those we support a collective voice in their care and the ability to influence the thinking and focus of the organisation.
In 2001, a group asked to meet with people from across their area, so they could make new friends and share stories about the way each location is run.
This group inspired ‘FitzRoy Forums’; groups from different areas meet to discuss ideas and issues and get their opinions heard.
The national FitzRoy forum is made up of representatives from the regional groups bringing them a chance to have a collective voice. Meeting every two months, these meetings have led to new opportunities for the people we support to become involved in policy-making decisions, be involved in consultations, and stay up to date with organisational changes. These forums are an invaluable way for FitzRoy to improve and shape the way we work with people everyone we support.
A fully involved staff recruitment process
Over the past few years, an innovative project spent time identifying how, where, and when people with varying needs could be involved in helping select the people who would ultimately support them. Today, those who apply to be part of the FitzRoy staff team will encounter the results of this project in every step of the recruitment process from advertising to application and interview, regardless of the role. The recruitment process gives power and control to the people we support – our HR teams make sure the necessary checks and safeguards are in place to keep people safe, and offer choice about which people join the team.
Disability awareness training
For FitzRoy staff and volunteers this training is vital to help them develop awareness of the issues that individuals living with a disability face. Bright Sparks, FitzRoy Team, and Look Who’s Talking have developed training modules and become highly effective at presentations to deliver high quality, clear training on disability issues. These include role play, scenarios and quizzes. The strength of the presentations comes from the personal experiences and situations covered – powerful experiences that add real impact to what they are saying and inspire those being trained. The training is continually updated and adapted to each audience to keep it relevant.